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lgonzalezperez
Regular Visitor

Non-numeric data

Hello. I have trouble understanding how to proceed in cases like this. This is a table with call data from a call center. The main data to display is the number of contacts achieved (Contact column, Contact value) and I must segment it according to time band and day of the week. I must also show the quantity of each of the call results (Yes, not, error, Answer machine, etc.) and also filter them by day of the week and by time band. I would greatly appreciate your help. Kind regards.

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1 REPLY 1
Ashish_Mathur
Super User
Super User

Hi,

Create a Calendar Table with calculated column formulas for Year, Month name and Month number.  Likewise, create a Time Table with 24 rows representing each hour of the day.  In another column, create Time bands.  Create a relationship (Many to One and Single) from he two columns of your Data Table to the 2 tables created (Calendar and Time).  To your visuals/slicer/filters, drag Date/time from the 2 created tables.


Regards,
Ashish Mathur
http://www.ashishmathur.com
https://www.linkedin.com/in/excelenthusiasts/

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