Login Issues

[Leebo72]

I have a login for BI

I have the desktop veriosn - which I have created report in.

However... 

I cant login to the Desktop - via the sign in on the top right...  it says I need a login for BI... which I enter and it says I need to download the BI in the browser...  I do that (again) and it tells me I already have an account.

Then when the browser opens to 365 I can see I have the app.  Click on the app and it just hangs...

What do I need to change to fix this?  Using Internet Explorer 10.

Lee 

[WolfBiber · Accepted solution]

Hey,

IE 10 is a not supported Browser for PowerBI.

Supported Browsers

• Microsoft Edge
• Internet Explorer 11
• Chrome desktop latest version
• Safari Mac latest version
• Firefox desktop latest version

But you can try to clear the cache unter Options, sometimes it hangs because of an expired session token or other problems in cache.

Greetings