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Helper I

## How to calculate average on card without highest and lowest value

Hello!

I have two cards both containing averages.

One is the average for response time to an inbound message. While the second card contains the average time to close/end the conversation.

These averages are based on the date range selected by the user.

However i was asked if i could remove the min/max values for each average prior to displaying the results.

Is this possible?

Heres how im calculating the initial response average

ConversationInitialResponse = DATEDIFF(MIN(CardAccessMessages[FirstMessageTime]),MAX(CardAccessMessages[ResponderTimeStamp]),MINUTE)

- each record can have multiple entries so im grabbing the first time, and the max responder timestamp available.

AvgRespDir = AVERAGEX(VALUES(Messages[ConversationID]),Messages[ConversationInitialResponse])

Thanks for any help!
1 ACCEPTED SOLUTION
Super User

@Red_prov , Try like

AvgRespDir =
var _max = MaxX(VALUES(Messages[ConversationID]),[ConversationInitialResponse])
var _min = Minx(VALUES(Messages[ConversationID]),[ConversationInitialResponse])
return
AVERAGEX(filter(VALUES(Messages[ConversationID]),[ConversationInitialResponse]<> _max && [ConversationInitialResponse]<> _min ),[ConversationInitialResponse])

2 REPLIES 2
Super User

@Red_prov , Try like

AvgRespDir =
var _max = MaxX(VALUES(Messages[ConversationID]),[ConversationInitialResponse])
var _min = Minx(VALUES(Messages[ConversationID]),[ConversationInitialResponse])
return
AVERAGEX(filter(VALUES(Messages[ConversationID]),[ConversationInitialResponse]<> _max && [ConversationInitialResponse]<> _min ),[ConversationInitialResponse])

Helper I

Thanks for the assistance @amitchandak!