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Anonymous
Not applicable

Frown (Error) - Connection issue for one colleague

Hi, a colleague of mine can't connect from PBI Desktop Cloud to the service to publish reports in workspaces. He gets an "Impossible to connect" error message. He is the only one who gets this message. His colleagues don't. Anyone has a clue to what is happening?

 

Trace information:

Feedback Type:

Frown (Error)

Timestamp:

2019-10-09T09:48:51.3184038Z

Local Time:

2019-10-09T11:48:51.3184038+02:00

Session ID:

ab6169d9-fe22-4156-9638-f9753afda9b7

Release:

September 2019

Product Version:

2.73.5586.561 (19.09) (x64)

OS Version:

Microsoft Windows NT 10.0.14393.0 (x64 fr-FR)

CLR Version:

4.7 or later [Release Number = 461814]

Peak Virtual Memory:

33.9 GB

Private Memory:

346 MB

Peak Working Set:

483 MB

IE Version:

11.3143.14393.0

User ID:

94cf617d-2675-4bad-83b3-1541a525673e

Workbook Package Info:

1* - fr-FR, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:

True

Model Default Mode:

Empty

Snapshot Trace Logs:

C:\Users\limonbe\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot1837037699.zip

Performance Trace Logs:

C:\Users\limonbe\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

Enabled Preview Features:

PBI_shapeMapVisualEnabled

PBI_showIncrementalRefreshPolicy

PBI_qnaLiveConnect

Disabled Preview Features:

PBI_SpanishLinguisticsEnabled

PBI_NewWebTableInference

PBI_userFavoriteResourcePackagesEnabled

PBI_tenantOutOfBoxVisualsEnabled

PBI_personalVisualizationPaneEnabled

Disabled DirectQuery Options:

TreatHanaAsRelationalSource

Cloud:

GlobalCloud

DPI Scale:

100%

Supported Services:

Power BI

Formulas:

section Section1;

1 REPLY 1
v-juanli-msft
Community Support
Community Support

Hi @Anonymous 

"a colleague of mine can't connect from PBI Desktop Cloud to the service to publish reports in workspaces"

Does this mean: soneone need to connect power bi service dataset with Power BI Desktop, but it doesn't work?

 

If so, please check the limitation here.

Note that :

  • Only users with Build permission for a dataset can connect to a published dataset using the Power BI service live connection.
  • Free users only see datasets in their My Workspace and in Premium-based workspaces.

 

Best Regards
Maggie
Community Support Team _ Maggie Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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