Frown (Error) - Connection issue for one colleague

Hi, a colleague of mine can't connect from PBI Desktop Cloud to the service to publish reports in workspaces. He gets an "Impossible to connect" error message. He is the only one who gets this message. His colleagues don't. Anyone has a clue to what is happening?

Trace information:

Feedback Type:

Frown (Error)

Timestamp:

2019-10-09T09:48:51.3184038Z

Local Time:

2019-10-09T11:48:51.3184038+02:00

Session ID:

ab6169d9-fe22-4156-9638-f9753afda9b7

Release:

September 2019

Product Version:

2.73.5586.561 (19.09) (x64)

OS Version:

Microsoft Windows NT 10.0.14393.0 (x64 fr-FR)

CLR Version:

4.7 or later [Release Number = 461814]

Peak Virtual Memory:

33.9 GB

Private Memory:

346 MB

Peak Working Set:

483 MB

IE Version:

11.3143.14393.0

User ID:

94cf617d-2675-4bad-83b3-1541a525673e

Workbook Package Info:

1* - fr-FR, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:

True

Model Default Mode:

Empty

Snapshot Trace Logs:

C:\Users\limonbe\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot1837037699.zip

Performance Trace Logs:

C:\Users\limonbe\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

Enabled Preview Features:

PBI_shapeMapVisualEnabled

PBI_showIncrementalRefreshPolicy

PBI_qnaLiveConnect

Disabled Preview Features:

PBI_SpanishLinguisticsEnabled

PBI_NewWebTableInference

PBI_userFavoriteResourcePackagesEnabled

PBI_tenantOutOfBoxVisualsEnabled

PBI_personalVisualizationPaneEnabled

Disabled DirectQuery Options:

TreatHanaAsRelationalSource

Cloud:

GlobalCloud

DPI Scale:

100%

Supported Services:

Power BI

Formulas:

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