Export PDF issue

[Anonymous]

Hello.

i am facing an issue regarding export PDF issue. we have a report using image pro by CloudScope, we have run this report more than 1 year and no issue reported, starting from yesterday, we can see the image on powerbi web preview, but when i export to PDF, there is no image appear on PDF file.

[v-zhangti]

Hi, @Anonymous 

Please review the part "Limitations and considerations" in this official documentation and you will find the below limitation when work with the Export to PDF feature:

• Power BI visuals that have been certified are supported. For more information on certified Power BI visuals, including how to get a Power BI visual certified, see Get a Power BI visual certified. Power BI visuals that haven't been certified aren't supported. In the PDF, they display with an error message.

You can use Image Grid to replace the current image visual: Image by CloudScope. It is certified and can be displayed normally when export to PDF.

Best Regards,

Community Support Team _Charlotte

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

sorry question again. i have changed the control from Image Pro to image grid, the image on pdf is change from blank to error.

[v-zhangti]

Hi, @Anonymous 

When I retest image pro, it can be exported normally without blank. I suggest you change your account or browser to try exporting and testing.

Best Regards

[Anonymous]

Thanks again for your reply. Yes I changed the account and browser , but unfortunately the same issue still exist on the exported PDF file. By the way I did tested the image grid, but it looks like it's not the certified visual. Very strange thing is the visual we have used more than 1 year and we don't change anything, the issue happened on the last Thursday without any change.

[v-zhangti]

Hi, @Anonymous 

In a case like the one you describe, this side failed to reproduce the issue. You can go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

Best Regards,

Community Support Team _Charlotte

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Dear ZhangTi.

Thanks for your support and reply back to me. Definitely the image Pro i was installed from microsoft store, the image i was converted to BASE64 and the issue is not happen everytime, sometimes when i refresh the page more times it works. 

i am also using printing report function, it's simliar with the export to PDF.

hope to see your message again.