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Anonymous's avatar
Anonymous
Not applicable
4 years ago

Export PDF issue

Hello. i am facing an issue regarding export PDF issue. we have a report using image pro by CloudScope, we have run this report more than 1 year and no issue reported, starting from yesterday, we ca...
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v-zhangti's avatar
v-zhangti
Community Support
4 years ago

Hi, Anonymous 

 

When I retest image pro, it can be exported normally without blank. I suggest you change your account or browser to try exporting and testing.

 

Best Regards

Anonymous's avatar
Anonymous
Not applicable
4 years ago

Thanks again for your reply. Yes I changed the account and browser , but unfortunately the same issue still exist on the exported PDF file. By the way I did tested the image grid, but it looks like it's not the certified visual. Very strange thing is the visual we have used more than 1 year and we don't change anything, the issue happened on the last Thursday without any change.

  • v-zhangti's avatar
    v-zhangti
    Community Support
    4 years ago

    Hi, Anonymous 

     

    In a case like the one you describe, this side failed to reproduce the issue. You can go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

     

    Best Regards,

    Community Support Team _Charlotte

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.