Export Document option not Available for PDF viewer in Power BI

[Garbo62]

Hi

I have set up viewing PDF in Power BI, I now want to use the expoer option but I get "Download unavalable"

I can export the csv data, no problem, Any Ideas

[Nasif_Azam · Accepted solution]

Hey @Garbo62 ,

You're trying to use the "Export Document" option in a Power BI PDF Viewer custom visual. You can export CSV data, so this isn't a blanket restriction across all exports. So Power BI Admin Portal Settings is the root cause of this error. Export data or Custom visuals settings Under: Admin Portal → Tenant Settings

You’ll need to check:

• “Allow visuals to use script or code”

• “Block download of files from visuals” – if enabled, this could block file download from custom visuals like your PDF viewer.

• Export reports as PDF, PowerPoint, or print: Should be enabled.

• Export to Excel or Export data: Already working for you.

• Custom Visual Settings → Use certified and non-certified visuals: Should be enabled.

Solution May Be:

Step 1: Open Power BI Admin Portal

• Go to https://app.powerbi.com

• Click the Settings gear icon → Admin Portal (you must be a tenant admin)

Step 2: Review and Adjust These Settings

Under “Tenant settings”:

Export Settings

• Export reports as PowerPoint/PDF/Print → Enabled

• Export data → Enabled

Custom Visuals

• Use custom visuals → Enabled

• Allow visuals to use code/script → Enabled

• Block download of files from visuals → Disabled

If "Block download of files from visuals" is enabled, turn it off, save the setting, and retry.

If you found this solution helpful, please consider accepting it and giving it a kudos (Like) it’s greatly appreciated and helps others find the solution more easily.

Best Regards,
Nasif Azam

[Garbo62]

Hi perfect and thanks for the clear directions, by any chance you don't know how you can heve the pdf name the same as the secected file, you end up getting a get a file name as pdfViewer392A657C115F4015AD64793E71199A8B_6f6310ac-a234-4956-9252-23c7206aab9b.pdf

[Garbo62]

Thanks.

I'm am the Admin, a 1 man company, with some , but not a lot of Microsoft set up expertise. I have looked, but couldn't see any relevant settings, any idea where it is?

[danextian]

Hi @Garbo62 

Have yout tried reaching out to your tenant admin. As per the error message, export to pdf a ppears to have been disabled by your admin.