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Anonymous
Not applicable

Error while oppening

Hi everyone.  If you can, please help me.

 

I have formated my computer and installed Power BI Desktop from Windows Store..

But when I try to open it, I get the error below:

 

Feedback Type:
Frown (Error)

Error Message:
Retrieving the COM class factory for component with CLSID {926749FA-2615-4987-8845-C33E65F2B957} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).

Stack Trace:
at Microsoft.Mashup.Client.UI.Windows.Ribbon.RibbonCoreBase.InitializeRibbon(IntPtr handle, CultureInfo currentUICulture)
at Microsoft.Mashup.Client.UI.Shared.Ribbon.EditorRibbonControlBase.InitializeControl()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Stack Trace Message:
Retrieving the COM class factory for component with CLSID {926749FA-2615-4987-8845-C33E65F2B957} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.Mashup.Host.Models.EventHandlerExtensions.RaiseEvent(EventHandler handler, Object sender)
at Microsoft.Mashup.Client.UI.Windows.WebDialogWindow.OnHandleCreated(EventArgs e)
at System.Windows.Forms.Control.WmCreate(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Form.WmCreate(Message& m)
at Microsoft.Mashup.Client.UI.Windows.WebDialogWindow.WndProc(Message& message)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.IntCreateWindowEx(Int32 dwExStyle, String lpszClassName, String lpszWindowName, Int32 style, Int32 x, Int32 y, Int32 width, Int32 height, HandleRef hWndParent, HandleRef hMenu, HandleRef hInst, Object pvParam)
at System.Windows.Forms.UnsafeNativeMethods.IntCreateWindowEx(Int32 dwExStyle, String lpszClassName, String lpszWindowName, Int32 style, Int32 x, Int32 y, Int32 width, Int32 height, HandleRef hWndParent, HandleRef hMenu, HandleRef hInst, Object pvParam)
at System.Windows.Forms.UnsafeNativeMethods.CreateWindowEx(Int32 dwExStyle, String lpszClassName, String lpszWindowName, Int32 style, Int32 x, Int32 y, Int32 width, Int32 height, HandleRef hWndParent, HandleRef hMenu, HandleRef hInst, Object pvParam)
at System.Windows.Forms.NativeWindow.CreateHandle(CreateParams cp)
at System.Windows.Forms.Control.CreateHandle()
at System.Windows.Forms.Form.CreateHandle()
at System.Windows.Forms.Control.get_Handle()
at System.Windows.Forms.WebBrowserSiteBase.System.Windows.Forms.UnsafeNativeMethods.IOleInPlaceSite.GetWindowContext(IOleInPlaceFrame& ppFrame, IOleInPlaceUIWindow& ppDoc, COMRECT lprcPosRect, COMRECT lprcClipRect, tagOIFI lpFrameInfo)
at System.Windows.Forms.UnsafeNativeMethods.IOleObject.DoVerb(Int32 iVerb, IntPtr lpmsg, IOleClientSite pActiveSite, Int32 lindex, IntPtr hwndParent, COMRECT lprcPosRect)
at System.Windows.Forms.UnsafeNativeMethods.IOleObject.DoVerb(Int32 iVerb, IntPtr lpmsg, IOleClientSite pActiveSite, Int32 lindex, IntPtr hwndParent, COMRECT lprcPosRect)
at System.Windows.Forms.WebBrowserBase.DoVerb(Int32 verb)
at System.Windows.Forms.WebBrowserBase.TransitionFromRunningToInPlaceActive()
at System.Windows.Forms.WebBrowserBase.TransitionUpTo(AXState state)
at System.Windows.Forms.WebBrowser.get_AxIWebBrowser2()
at System.Windows.Forms.WebBrowser.get_Document()
at System.Windows.Forms.WebBrowser.get_ReadyState()
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.EnsureWebBrowserInitialized()
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.ShowModal(IWindowHandle owner)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass2_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)


Snapshot Trace Logs:
C:\Users\spaiva\Microsoft\Power BI Desktop Store App\FrownSnapShot926344013.zip

Model Default Mode:
Empty

Performance Trace Logs:
C:\Users\spaiva\Microsoft\Power BI Desktop Store App\PerformanceTraces.zip

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_NewWebTableInference
PBI_showIncrementalRefreshPolicy
PBI_qnaLiveConnect
PQ_AIInsightsFunctionBrowser
PBI_realTimeRefresh
PBI_userFavoriteResourcePackagesEnabled
PBI_personalVisualizationPaneEnabled
PBI_QueryDiagnostics
PBI_showMinervaRibbon
PBI_showMinervaViewNavigator
PBI_decompositionTree

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

Formulas:


section Section1;

1 ACCEPTED SOLUTION
v-chuncz-msft
Community Support
Community Support

@Anonymous 

 

You may take a look at Resolve issues when starting Power BI Desktop.

Community Support Team _ Sam Zha
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

1 REPLY 1
v-chuncz-msft
Community Support
Community Support

@Anonymous 

 

You may take a look at Resolve issues when starting Power BI Desktop.

Community Support Team _ Sam Zha
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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