Error when trying to get data from Dataverse

[julianmaule]

Hi 

I have started with a new laptop - and reinstalled PowerBI desktop.  However Dataverse is one of my primary sources - and every time i start the connector i get an error.

This error is immediate - i don't get asked to supply credentials.  However i know i have connectivity to Dataverse environments (if i ever got that far)

I have no permissions configured - i have cleared the cache - i am starting from a blank desktop.

I have restarted laptop / PowerBI Desktop

Tried google and this forum - there is a similar entry but it never went to completion in January (searching for 0xC0000005 as an exit code)

Error is pasted below.

Feedback Type:
Frown (Error)

Error Message:
Error

Stack Trace:
Microsoft.Mashup.Client.UI.Shared.ExceptionResultException
Microsoft.Mashup.Evaluator.Interface.ErrorException: Container unexpectedly exited. Exit code: 0xC0000005. PID: 15716 ---> Microsoft.Mashup.Evaluator.ContainerExitException: Container unexpectedly exited. Exit code: 0xC0000005. PID: 15716 ---> Microsoft.Mashup.Evaluator.ContainerExitException: Container unexpectedly exited. Exit code: 0xC0000005. PID: 15716
at Microsoft.Mashup.Evaluator.ContainerProcess.WithClientPipesAttachedEvent(String hostToContainerPipeName, Func`1 func)
at Microsoft.Mashup.Evaluator.ContainerProcess.CreateProcess()
at Microsoft.Mashup.Evaluator.ProcessContainerFactory.Container.CreateProcess(EvaluatorConfiguration configuration, String arguments, ContainerJob job)
at Microsoft.Mashup.Evaluator.ProcessContainerFactory.Container..ctor(EvaluatorConfiguration configuration, String exitMutexName, Int32 containerID, ContainerJob job)
at Microsoft.Mashup.Evaluator.ProcessContainerFactory.CreateProcessContainer()
at Microsoft.Mashup.Evaluator.WorkingSetProcessContainerFactory.CreateProcessContainer()
at Microsoft.Mashup.Evaluator.ContainerPoolContainerFactory.CreatePooledContainer(TimeSpan ttlAdjustment)
at Microsoft.Mashup.Evaluator.ContainerPoolContainerFactory.CreateContainer()
at Microsoft.Mashup.Evaluator.RemoteEvaluationContainerFactory.CreateContainer()
at Microsoft.Mashup.Evaluator.RemoteDocumentEvaluator.CreateContainer()
at Microsoft.Mashup.Evaluator.RemoteDocumentEvaluator.RemoteEvaluation.Evaluate(Boolean enableFirewall)
--- End of inner exception stack trace ---
at Microsoft.Mashup.Evaluator.RemoteDocumentEvaluator.RemoteEvaluation`1.TryCompleteWithException(Exception exception)
at Microsoft.Mashup.Evaluator.RemoteDocumentEvaluator.RemoteEvaluation.Evaluate(Boolean enableFirewall)
at Microsoft.Mashup.Evaluator.EvaluatorThreadPool.EvaluatorThread(Object state)
at Microsoft.Mashup.Evaluator.SafeThread2.<>c__DisplayClass9_0.<CreateAction>b__0(Object o)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart(Object obj)
--- End of inner exception stack trace ---
at Microsoft.Mashup.Host.Document.Analysis.PackageDocumentAnalysisInfo.PackagePartitionAnalysisInfo.SetPreviewValue(EvaluationResult2`1 result, Func`1 getStaleSince, Func`1 getSampled)

Stack Trace Message:
Error

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.PowerBIUnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Client.UI.Shared.DataImporter.HandleImportEvaluationException(ExceptionResult exceptionView, Query query, String sourceID, String formulaTitle, Boolean isNewQuery, Boolean isFromEditor)
at Microsoft.Mashup.Client.UI.Shared.DataImporter.OnGetPreviewResult(PreviewResult preview, Query query, String sourceID, String formulaTitle, Nullable`1 explicitImportDestination, Boolean isNewQuery, Boolean isFromEditor)
at Microsoft.Mashup.Client.UI.Shared.DataImporter.GetPreviewResult(Query query, String sourceID, String formulaTitle, Boolean isNewQuery, Boolean isFromEditor, Nullable`1 explicitImportDestination)
at Microsoft.Mashup.Client.UI.Shared.DataImporter.<>c__DisplayClass88_1.<OnQuerySettingsResolved>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_1.<Main>b__2()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.102.845.0","ModuleName":"","Component":"Microsoft.Mashup.Evaluator.ContainerProcess","Error":"Microsoft.Mashup.Client.UI.Shared.ExceptionResultException","MethodDef":"WithClientPipesAttachedEvent","ErrorOffset":""}

Snapshot Trace Logs:
C:\Users\JMaule\Microsoft\Power BI Desktop Store App\FrownSnapShot7db88bef-2636-46ce-aa50-01043013ae4e.zip

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Performance Trace Logs:
C:\Users\JMaule\Microsoft\Power BI Desktop Store App\PerformanceTraces.zip

Enabled Preview Features:
PBI_enableWebView2
PBI_mobileAuthoringFormattingUI
PBI_useModernFormatPane
PBI_sparklines

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_compositeModelsOverAS
PBI_dynamicParameters
PBI_enhancedTooltips
PQ_WebView2Connector
PBI_scorecardVisual

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

ExceptionResultMessage:
Container unexpectedly exited. Exit code: 0xC0000005. PID: 15716

PowerBIUserFeedbackServices_IsReported:
True

Formulas:

section Section1;

shared Query1 = let
Source = CommonDataService.Database(null)
in
Source;

All to no effect.

[julianmaule]

Thank you @Anonymous      my chances of getting that done are slim - but i will try - certainly with the fact that the other article you pointed me towards was solved by a remove / add

its Symantec btw

[Anonymous · Accepted solution]

Hi @julianmaule ,

This is a generic access violation error, but we have sometimes seen it caused by antivirus software. Are you running any third-party (non-Microsoft) virus software? Uninstall them and reconnect to the data source.

Similar post:

Solved: Power BI 64 bit Application Error 0xc0000005 - Microsoft Power BI Community

Best Regards,

Stephen Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[julianmaule]

Hi 

Just as a follow-up.

With no way to remove/disable AV - which i am sure is an issue with most big organisations - i ended up with the following

- uninstall - reboot - reinstall - no difference

- run in compatability mode with Windows 7 - Yes - this has fixed the access violation.    There are some interesting screen effects (blankings being the main one) but PowerBI now works successfully.

Should have thought earlier as this used to solve repetitive crashing about a year ago.