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LucaVivian
New Member

Error opening empty PowerBI Desktop

This error occurs when opening PowerBI Desktop (both empty or pbix files):

Something went wrong

An error occured while rendering the report.

 

Here the trace:

 

Feedback Type:
Frown (Error)

Timestamp:
2019-09-18T08:33:58.8619079Z

Local Time:
2019-09-18T10:33:58.8619079+02:00

Session ID:
e7111dd8-2465-44cc-8db4-54574934bd9b

Release:
September, 2019

Product Version:
2.73.5586.561 (19.09) (x64)

Stack Trace:
TypeError: _this._apiService.signInStatusChanged is not a function
    at ms-pbi://pbi.microsoft.com/pbi/Web/ts/ExplorationClient.js:99:82
    at ExplorationClient.ensureApiService (ms-pbi://pbi.microsoft.com/pbi/Web/ts/ExplorationClient.js:453:32)
    at ExplorationClient.signInStatusChanged (ms-pbi://pbi.microsoft.com/pbi/Web/ts/ExplorationClient.js:99:26)
    at about:blank:1:45

OS Version:
Microsoft Windows NT 6.1.7601 Service Pack 1 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 460805]

Peak Virtual Memory:
3.74 GB

Private Memory:
336 MB

Peak Working Set:
455 MB

IE Version:
11.0.9600.18738

User ID:
250923f4-6d90-4e6c-8952-4e8281c11a2e

Workbook Package Info:
1* - it-IT, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Model Default Mode:
Empty

Snapshot Trace Logs:
C:\Users\vivianl\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot1292986167.zip

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_NewWebTableInference
PBI_showIncrementalRefreshPolicy
PBI_qnaLiveConnect
PBI_userFavoriteResourcePackagesEnabled
PBI_tenantOutOfBoxVisualsEnabled
PBI_personalVisualizationPaneEnabled

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

1 ACCEPTED SOLUTION
LucaVivian
New Member

Problem solved.
We had to uninstall PowerBI Desktop and MANUALLY clean the windows registry from all the remaining keys,  then install the software again.

View solution in original post

4 REPLIES 4
v-qiuyu-msft
Community Support
Community Support

Hi @LucaVivian

 

Thank you for sharing the solution here. As the issue is resolved now, I will close this thread. 

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
LucaVivian
New Member

Problem solved.
We had to uninstall PowerBI Desktop and MANUALLY clean the windows registry from all the remaining keys,  then install the software again.

LucaVivian
New Member

Hi,

the issue didn't appen before.

Unfortunately I can't run PowerBI as administrator because I don't have grants

I'm on Win 7 machine

v-qiuyu-msft
Community Support
Community Support

Hi @LucaVivian

 

Did the issue happen before? Please try to run Power BI desktop as administrator to see if the same issue occurs. 

 

Best REgards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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