Forum Discussion
Error opening empty PowerBI Desktop
This error occurs when opening PowerBI Desktop (both empty or pbix files):
Something went wrong
An error occured while rendering the report.
Here the trace:
Feedback Type:
Frown (Error)
Timestamp:
2019-09-18T08:33:58.8619079Z
Local Time:
2019-09-18T10:33:58.8619079+02:00
Session ID:
e7111dd8-2465-44cc-8db4-54574934bd9b
Release:
September, 2019
Product Version:
2.73.5586.561 (19.09) (x64)
Stack Trace:
TypeError: _this._apiService.signInStatusChanged is not a function
at ms-pbi://pbi.microsoft.com/pbi/Web/ts/ExplorationClient.js:99:82
at ExplorationClient.ensureApiService (ms-pbi://pbi.microsoft.com/pbi/Web/ts/ExplorationClient.js:453:32)
at ExplorationClient.signInStatusChanged (ms-pbi://pbi.microsoft.com/pbi/Web/ts/ExplorationClient.js:99:26)
at about:blank:1:45
OS Version:
Microsoft Windows NT 6.1.7601 Service Pack 1 (x64 en-US)
CLR Version:
4.7 or later [Release Number = 460805]
Peak Virtual Memory:
3.74 GB
Private Memory:
336 MB
Peak Working Set:
455 MB
IE Version:
11.0.9600.18738
User ID:
250923f4-6d90-4e6c-8952-4e8281c11a2e
Workbook Package Info:
1* - it-IT, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.
Telemetry Enabled:
True
Model Default Mode:
Empty
Snapshot Trace Logs:
C:\Users\vivianl\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot1292986167.zip
Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_NewWebTableInference
PBI_showIncrementalRefreshPolicy
PBI_qnaLiveConnect
PBI_userFavoriteResourcePackagesEnabled
PBI_tenantOutOfBoxVisualsEnabled
PBI_personalVisualizationPaneEnabled
Disabled DirectQuery Options:
TreatHanaAsRelationalSource
Cloud:
GlobalCloud
DPI Scale:
100%
Supported Services:
Power BI
- Anonymous6 years ago
Problem solved.
We had to uninstall PowerBI Desktop and MANUALLY clean the windows registry from all the remaining keys, then install the software again.
4 Replies
- v-qiuyu-msftCommunity Support
Hi Anonymous,
Did the issue happen before? Please try to run Power BI desktop as administrator to see if the same issue occurs.
Best REgards,
Qiuyun Yu - AnonymousNot applicable
Hi,
the issue didn't appen before.
Unfortunately I can't run PowerBI as administrator because I don't have grants
I'm on Win 7 machine
- AnonymousNot applicable
Problem solved.
We had to uninstall PowerBI Desktop and MANUALLY clean the windows registry from all the remaining keys, then install the software again. - v-qiuyu-msftCommunity Support
Hi Anonymous,
Thank you for sharing the solution here. As the issue is resolved now, I will close this thread.
Best Regards,
Qiuyun Yu