Error Logging in ArcGIS Maps using Power BI

[Anonymous]

Hi,

I am trying to connect to ARCGIS Enterprise portal using the ArcGIS Maps visual in Power BI Desktop.

However, when signing in using my id it throws this error. "You cant get from here....."

[v-karpurapud]

Hi @Anonymous 

I hope this information is helpful. Please let me know if you have any further questions or if you'd like to discuss this further. If this answers your question, please Accept it as a solution and give it a 'Kudos' so others can find it easily.

Thank you.

[v-karpurapud]

Hi @Anonymous 

I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. If my response has addressed your query, please accept it as a solution and give a 'Kudos' so other members can easily find it.

Thank you.

[v-karpurapud]

Hi @Anonymous 

May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.

Thank you.

[v-karpurapud · Accepted solution]

Hi @Anonymous 
Thank you for reaching out to the Microsoft Fabric Community Forum.

 Thank you @Deku and @nilendraFabric for your prompt response.

The error message "You can't get there from here" from Microsoft typically indicates a Conditional Access Policy or account restriction blocking the sign-in. When ArcGIS Maps for Power BI attempts to use Microsoft login, but your organization has policies that block external app access or personal accounts in certain authentication flows, this kind of error is thrown.

 ArcGIS Maps in Power BI uses OAuth authentication. Microsoft accounts (especially employee accounts) often have strict conditional access rules or multi-factor policies that prevent this integration.When trying to log in to an ArcGIS Enterprise portal, the ArcGIS visual tries to use an embedded browser (like IE or Edge WebView), which may not fully support all required policies like full SSO.

 ArcGIS Maps for Power BI works best with ArcGIS Online accounts, not Enterprise. If you can test using an ArcGIS Online user , the login usually works without issue. You can switch from "ArcGIS Online or Enterprise" to "ArcGIS Online" in the dropdown and sign in.

As a Microsoft employee, you may be under Azure AD Conditional Access, which could be blocking this flow.
 
Ask your IT/security team to:Review and temporarily allow ArcGIS Maps for Power BI as a trusted app.Check Enterprise Application logs in Azure AD to see which Conditional Access policy blocked the sign-in.Allow OAuth authentication to https://www.arcgis.com or your enterprise portal from embedded browsers.

If my response has resolved your query, please mark it as the Accepted Solution to assist others. Additionally, a 'Kudos' would be appreciated if you found my response helpful.

Thank You
 

[v-karpurapud]

Hi @Anonymous 

Did you get a chance to verify the solution provided in my earlier response? Could you please let me know so that we can assist you in solving the issue.

Thank You!

[Deku]

Think map visuals tend to use API calls, so risk of data lost. There is a setting to blocks it use in an org. Looks like Microsoft has blocked this for you 

[nilendraFabric]

hello @Anonymous 

Try these steps:

Ensure ArcGIS Maps for Power BI is enabled in Power BI service settings (Settings > General > ArcGIS Maps)

Navigate to `%LocalAppData%\Microsoft\Power BI Desktop` and delete the `CEF`, `WebView2`, and `Cache` folders

For Microsoft Store installations, clear `C:\Users\<user>\Microsoft\Power BI Desktop Store App`

Clear browser cookies/storage for `app.powerbi.com`

[Anonymous]

Hi @nilendraFabric , I did try this out solution, but didnot work and recevied the same error. Thank you.