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magus's avatar
magus
Helper I
5 years ago
Solved

Difference between two times

Hello! I am trying to calculate a waiting time between the moment that the customer opens a claim and an agent resolves it. In other words, it is a difference between two times in Power Bi. I tried ...
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  • v-yingjl's avatar
    v-yingjl
    5 years ago

    Hi magus ,

    Basically the datediff() function should work when the date format is HH:MM:SS.

    You can also create a calculated column like this to calculated the minutes diff:

    Basic calculation column = 
VAR diff = [Resolution hour] - [Claim submition hour]
RETURN
    HOUR ( diff ) * 60
        + MINUTE ( diff )
        + SECOND ( diff ) / 60

    Attached a sample file in the below, hopes it could help.

     

    Best Regards,
    Community Support Team _ Yingjie Li
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

magus's avatar
magus
Helper I
5 years ago

Hello! I would like to get a new column with waiting time in minutes (difference between Hour of claim submition - hour of resolution). Like this:

The example that I show is a result I got in other Query, but in that query I had Source Data with DateTime format. The formula was like below:

Waiting Time = DATEDIFF('Source Data'[Claim submition hour], 'Source Data'[Resolution hour], MINUTE)