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Hello!
I am trying to calculate a waiting time between the moment that the customer opens a claim and an agent resolves it. In other words, it is a difference between two times in Power Bi. I tried to used DATEDIFF formula, but my both columns are in Time format: HH:MM:SS, not DateTime format, so it is not working correctly.
Any ideas how can I calculate it?
Solved! Go to Solution.
Hi @magus ,
Basically the datediff() function should work when the date format is HH:MM:SS.
You can also create a calculated column like this to calculated the minutes diff:
Basic calculation column =
VAR diff = [Resolution hour] - [Claim submition hour]
RETURN
HOUR ( diff ) * 60
+ MINUTE ( diff )
+ SECOND ( diff ) / 60
Attached a sample file in the below, hopes it could help.
Best Regards,
Community Support Team _ Yingjie Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi @magus ,
Basically the datediff() function should work when the date format is HH:MM:SS.
You can also create a calculated column like this to calculated the minutes diff:
Basic calculation column =
VAR diff = [Resolution hour] - [Claim submition hour]
RETURN
HOUR ( diff ) * 60
+ MINUTE ( diff )
+ SECOND ( diff ) / 60
Attached a sample file in the below, hopes it could help.
Best Regards,
Community Support Team _ Yingjie Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hello! I would like to get a new column with waiting time in minutes (difference between Hour of claim submition - hour of resolution). Like this:
The example that I show is a result I got in other Query, but in that query I had Source Data with DateTime format. The formula was like below:
Can you give some examples of the result you are expecting.
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Hello! I would like to get a new column with waiting time in minutes (difference between Hour of claim submition - hour of resolution). Like this:
The example that I show is a result I got in other Query, but in that query I had Source Data with DateTime format. The formula was like below:
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