Data source credentials error does not accept my credentials

[AlbertSteyn]

In the past I was able to log in with these credentials but today I get this message:

See this

[v-yingjl · Accepted solution]

Hi @AlbertSteyn ,

Maybe you can try these solutions:

1. Please check whether the URL you have previous entered works fine in browser or entered correctly with any unnecessary character
2. If you configured gateway, please check whether you have installed the latest version of gateway and it works fine

In addition, you can refer the following similar case:

https://community.powerbi.com/t5/Service/Power-Bi-Service-Refresh-timeout-expiration-issue/td-p/1648...

Best Regards,

Yingjie Li

If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

[Greg_Deckler]

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".