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Creating KPI Target Values Conditionally

In our call center we have target minimums for each agents' Tier (Tier I, II, or III) for metrics like Calls per Day, Handle Time, etc. I'm developing a scorecard for each agent, and I'm struggling when utilizing the KPI visualizations to create a target. I have DAX measures with each agent's metric and each Tier's targets. 


How do I create a measure (or calculated column, maybe??) that updates based off the metric, and the respective tiers' target? For example, if an agent is a Tier I, their expected calls per day is 60, they're at 65, so the KPI target is 1 (or pass).

Community Support
Community Support

Hi @inshanemagic ,


their expected calls per day is 60, they're at 65, so the KPI target is 1 (or pass)

Where is this data coming from? What to do if they don't reach the goal?

Sorry for that the information you have provided is not making the problem clear to me. Can you please share more details to help us clarify your scenario?

Please provide me with more details about your table and your problem or share me with your pbix file after removing sensitive data.


Refer to:

How to provide sample data in the Power BI Forum

How to Get Your Question Answered Quickly


Best Regards,

Jianbo Li

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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