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timwilson's avatar
timwilson
Frequent Visitor
9 years ago
Solved

Counting concurrent calls

Hi,

 

I need to count the number of concurrent calls.

 

I have a start datetime of each call and an end datetime of each call, anyone have any ideas on counting the amount of concurrent calls?

 

Thanks

Need Help
  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi timwilson,

     

    Maybe you can try to use "countrows" function with calculate column to get the count of concurrent call.

     

    Sample:

    Concurrent Calls= COUNTROWS(FILTER('Table',[StartDate]>=EARLIER('Table'[StartDate])&&[EndDate]<=EARLIER('Table'[EndDate])))

     

    Regards,

    Xiaoxin Sheng

4 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Generally, I will advice you to bing/google for the terms "dax events in progress"... and see where that gets you... :)

     

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Hi timwilson,

     

    Maybe you can try to use "countrows" function with calculate column to get the count of concurrent call.

     

    Sample:

    Concurrent Calls= COUNTROWS(FILTER('Table',[StartDate]>=EARLIER('Table'[StartDate])&&[EndDate]<=EARLIER('Table'[EndDate])))

     

    Regards,

    Xiaoxin Sheng

    • jpurcell's avatar
      jpurcell
      Advocate I
      8 years ago

      is it possible to further filter this by user? to count the concurent events of each user, not of everyone.

    • Abhishek8895's avatar
      Abhishek8895
      Helper I
      4 years ago

      Can someone help..

       

      I am trying to calculate concurrent chat an agent was between start time and end time but it always shows as 1.

       

      Attached is the DAX and measure error as the yellow colou shows that the agent was in more than 1 chat, but still the DAX is showing just 1, what am I missing - Please helpDAX error as it doesnt count the concurrent chats correctlyDAX used

       

      DAX used is : 

      Concurrent Chat = COUNTROWS(FILTER(data,data[Agent Connected On]>=EARLIER(data[Agent Connected On])&&data[Terminated On]<=EARLIER(data[Terminated On])))