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timwilson's avatar
timwilson
Frequent Visitor
9 years ago
Solved

Counting concurrent calls

Hi,   I need to count the number of concurrent calls.   I have a start datetime of each call and an end datetime of each call, anyone have any ideas on counting the amount of concurrent calls?  ...
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  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi timwilson,

     

    Maybe you can try to use "countrows" function with calculate column to get the count of concurrent call.

     

    Sample:

    Concurrent Calls= COUNTROWS(FILTER('Table',[StartDate]>=EARLIER('Table'[StartDate])&&[EndDate]<=EARLIER('Table'[EndDate])))

     

    Regards,

    Xiaoxin Sheng

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hi timwilson,

 

Maybe you can try to use "countrows" function with calculate column to get the count of concurrent call.

 

Sample:

Concurrent Calls= COUNTROWS(FILTER('Table',[StartDate]>=EARLIER('Table'[StartDate])&&[EndDate]<=EARLIER('Table'[EndDate])))

 

Regards,

Xiaoxin Sheng

Abhishek8895's avatar
Abhishek8895
Helper I
4 years ago

Can someone help..

 

I am trying to calculate concurrent chat an agent was between start time and end time but it always shows as 1.

 

Attached is the DAX and measure error as the yellow colou shows that the agent was in more than 1 chat, but still the DAX is showing just 1, what am I missing - Please helpDAX error as it doesnt count the concurrent chats correctlyDAX used

 

DAX used is : 

Concurrent Chat = COUNTROWS(FILTER(data,data[Agent Connected On]>=EARLIER(data[Agent Connected On])&&data[Terminated On]<=EARLIER(data[Terminated On])))