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saudansari
Helper II
Helper II

Conditional Formatting for Matrix Visual for HH:MM:SS Format

Hi, 

I have a Matrix visual with Average in HH:MM: SS format and I need to get the conditional formatting, however, there is no fixed range. Needs to format similar to the Gradient format where the lower value = green, middle value = yellow, and highest = red

saudansari_0-1703166678179.png

@Ahmedx @lbendlin @Ritaf1983 @parry2k @amitchandak @Idrissshatila @Ashish_Mathur 

1 ACCEPTED SOLUTION
saudansari
Helper II
Helper II

I was able to resolve this by converting the HH:MM: SS average to Numeric Average and then Applying the Conditional formatting

NumericAHT =
AVERAGE(support__cw_ops_manage_case_merge_temp[FormattedAHT])

saudansari_0-1703170245584.png

 

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1 REPLY 1
saudansari
Helper II
Helper II

I was able to resolve this by converting the HH:MM: SS average to Numeric Average and then Applying the Conditional formatting

NumericAHT =
AVERAGE(support__cw_ops_manage_case_merge_temp[FormattedAHT])

saudansari_0-1703170245584.png

 

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