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saudansari's avatar
saudansari
Helper II
2 years ago
Solved

Conditional Formatting for Matrix Visual for HH:MM:SS Format

Hi, 

I have a Matrix visual with Average in HH:MM: SS format and I need to get the conditional formatting, however, there is no fixed range. Needs to format similar to the Gradient format where the lower value = green, middle value = yellow, and highest = red

Ahmedx lbendlin Ritaf1983 parry2k amitchandak Idrissshatila Ashish_Mathur 

  • I was able to resolve this by converting the HH:MM: SS average to Numeric Average and then Applying the Conditional formatting

    NumericAHT =
    AVERAGE(support__cw_ops_manage_case_merge_temp[FormattedAHT])

     

1 Reply

  • I was able to resolve this by converting the HH:MM: SS average to Numeric Average and then Applying the Conditional formatting

    NumericAHT =
    AVERAGE(support__cw_ops_manage_case_merge_temp[FormattedAHT])