Cannot open pbix on new computer

[edwardrussia]

Hi everyone,

I've moved departments and have a new computer. I was hoping to open a pbix file from my old department on my new PC, and my coleagues sent it over, along with the data files.

I hoped to re-link the data in my new location, but I cannot open the file at all, receiving an error message: "We encountered an error while trying to connect. Details: "Looks like we're unable to access the dataset. Please contact the owner of the dataset."

Is there a way for me to open the file and change where it's looking for the dataset?

Thanks for your help

[Anonymous · Accepted solution]

Hi @edwardrussia ,

If I understand correctly, your issue is that you can’t access the dataset and can’t open the file on new computer. A number of reasons may cause this issue to occur, you can follow these steps:

1.Ensure that you have the latest version of Power BI Desktop installed on the new computer.

2.which data source be connected to in the report? File, database , dataset or other connector? If the data source is file or database, please update Date Source Settings. Go to File > Options and settings > Data source settings. Select Data source settings and click on Change Source. And make sure you have the permission to access it.If the data source is dataset, please verify Dataset Location. Confirm with your colleagues that the dataset has not been moved or renamed since you received the pbix file. If the dataset location has changed, you will need to update the connection details in Power BI.

3.Check Network Permissions. Ensure that your new computer has the necessary permissions to access the location where the dataset is stored.

[edwardrussia]

Hi- I've managed to get a version without the data linked, so can now open it.

Thanks for your help

[edwardrussia]

Hi v-jiewu-msft,

Thanks for getting back to me.

I do not have access to the old data source. However, I have a duplicate of the data on my new department's server, and a copy of the pbix. I want to link the pbix to the new copy of the data, but cannot open the pbix to do that. Is there any way to open the old file?

[amitchandak]

@edwardrussia , Open a blank file. Then Login/signin to the account where you have dataset access and open this file.

[edwardrussia]

Thanks amitchandak

I don't have access to the old server - only a copy of the data on my new server,