Blurred map, not loading

[Adrian11111]

Hi,

Power BI - map is not showing properly. Some parts of map is blurred. I tried to leave it open whole day but it didnt load. I tried to reinstall the application. The same file works for my colleague normally without issues. We have same PC build, same RAM. Can you please help.

[v-dineshya · Accepted solution]

Hi @Adrian11111 ,

Thank you for reaching out to the Microsoft Community Forum.

In addition to @SolomonovAnton , I have added some more points.

1. Enable Map Visuals in Security Settings:
Go to File → Options and Settings → Options → Security . Ensure that Map and Geo visuals are enabled

2. Switch Map Visual Type:
Try switching from Map to Azure Map or Filled Map, or vice versa — and see if rendering improves.

3. Check Map Rendering Options:
Go to: File > Options and settings > Options .
Under Global > Security, scroll to Map and Filled Map visuals → Ensure "Use map and filled map visuals" is checked

Note: Also under Preview features, ensure Map visual updates are either enabled or disabled, depending on what your colleague has.

4. Check DPI and Display Scaling:
High DPI or display scaling issues can affect rendering: Right-click on your desktop > Display settings .Set Scaling to 100% (temporarily). Set Resolution to native display resolution. Restart Power BI

5. Try the Same File in Another User Account on Your PC:
Sometimes user profile-specific settings affect behavior. Try opening the same .pbix file using another Windows user profile (or guest account) on your machine.

6. Verify Map and Internet Connectivity:
Maps in Power BI use Bing Maps and require an active internet connection. Also make sure that Windows Location Services are enabled: Go to Windows Settings > Privacy > Location and turn on location access.

Please refer community forum threads

Solved: Maps not working - Microsoft Fabric Community

Solved: Map Visualization Not Working - Microsoft Fabric Community

If my response has resolved your query, please mark it as the Accepted Solution to assist others. Additionally, a 'Kudos' would be appreciated if you found my response helpful.

Thank you

[v-dineshya]

Hi @Adrian11111 ,

If my response has resolved your query, please mark it as the Accepted Solution to assist others. Additionally, a 'Kudos' would be appreciated if you found my response helpful.

Thank you

[v-dineshya]

Hi @Adrian11111 ,

If my response has resolved your query, please mark it as the Accepted Solution to assist others. Additionally, a 'Kudos' would be appreciated if you found my response helpful.

Thank you

[v-dineshya]

Hi @Adrian11111 ,

If my response has resolved your query, please mark it as the Accepted Solution to assist others. Additionally, a 'Kudos' would be appreciated if you found my response helpful.

Thank you

[SolomonovAnton]

Based on your description, the issue seems isolated to your machine, even though hardware and report file are identical. Here’s a structured way to resolve this:

✅ Step-by-Step Fixes

1. Check GPU Rendering Settings:
   Go to File → Options and Settings → Options → Global → Preview features.
   Then under Global → Display, disable “Use hardware graphics acceleration” and restart Power BI.
2. Clear Power BI Cache:
   - Navigate to: C:\Users\YourUsername\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces
   - Delete all folders inside.
   - Restart Power BI.
3. Check Network and Proxy:
   Map visuals rely on an internet connection and call Bing Maps APIs. If you're behind a corporate proxy or firewall, it might block it.
   - Try using a mobile hotspot or different network.
   - Also check with IT if Bing Maps is allowed.
4. Update Graphics Drivers:
   Ensure your GPU drivers are fully up to date from Intel/NVIDIA/AMD directly, not just Windows Update.
5. Use Map in a Web Browser:
   - Publish to Power BI Service (https://app.powerbi.com)
   - See if the map loads correctly in a browser, which confirms if it's desktop-specific.

✔️ If my message helped solve your issue, please mark it as Resolved!

👍 If it was helpful, consider giving it a Kudos!