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Anonymous's avatar
Anonymous
Not applicable
1 year ago
Solved

Blurred map, not loading

Hi, Power BI - map is not showing properly. Some parts of map is blurred. I tried to leave it open whole day but it didnt load. I tried to reinstall the application. The same file works for my col...
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  • v-dineshya's avatar
    v-dineshya
    1 year ago

    Hi Anonymous ,

    Thank you for reaching out to the Microsoft Community Forum.

     

    In addition to SolomonovAnton , I have added some more points.

     

    1. Enable Map Visuals in Security Settings:
    Go to File → Options and Settings → Options → Security . Ensure that Map and Geo visuals are enabled

    2. Switch Map Visual Type:
    Try switching from Map to Azure Map or Filled Map, or vice versa — and see if rendering improves.

    3. Check Map Rendering Options:
    Go to: File > Options and settings > Options .
    Under Global > Security, scroll to Map and Filled Map visuals → Ensure "Use map and filled map visuals" is checked

    Note: Also under Preview features, ensure Map visual updates are either enabled or disabled, depending on what your colleague has.

    4. Check DPI and Display Scaling:
    High DPI or display scaling issues can affect rendering: Right-click on your desktop > Display settings .Set Scaling to 100% (temporarily). Set Resolution to native display resolution. Restart Power BI

    5. Try the Same File in Another User Account on Your PC:
    Sometimes user profile-specific settings affect behavior. Try opening the same .pbix file using another Windows user profile (or guest account) on your machine.

    6. Verify Map and Internet Connectivity:
    Maps in Power BI use Bing Maps and require an active internet connection. Also make sure that Windows Location Services are enabled: Go to Windows Settings > Privacy > Location and turn on location access.

     

    Please refer community forum threads

    Solved: Maps not working - Microsoft Fabric Community

    Solved: Map Visualization Not Working - Microsoft Fabric Community

     

    If my response has resolved your query, please mark it as the Accepted Solution to assist others. Additionally, a 'Kudos' would be appreciated if you found my response helpful.

    Thank you

     

     

SolomonovAnton's avatar
SolomonovAnton
Super User
1 year ago

Based on your description, the issue seems isolated to your machine, even though hardware and report file are identical. Here’s a structured way to resolve this:

✅ Step-by-Step Fixes

  1. Check GPU Rendering Settings:
    Go to File → Options and Settings → Options → Global → Preview features.
    Then under Global → Display, disable “Use hardware graphics acceleration” and restart Power BI.
  2. Clear Power BI Cache:
    - Navigate to: C:\Users\YourUsername\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces
    - Delete all folders inside.
    - Restart Power BI.
  3. Check Network and Proxy:
    Map visuals rely on an internet connection and call Bing Maps APIs. If you're behind a corporate proxy or firewall, it might block it.
    - Try using a mobile hotspot or different network.
    - Also check with IT if Bing Maps is allowed.
  4. Update Graphics Drivers:
    Ensure your GPU drivers are fully up to date from Intel/NVIDIA/AMD directly, not just Windows Update.
  5. Use Map in a Web Browser:
    - Publish to Power BI Service (https://app.powerbi.com)
    - See if the map loads correctly in a browser, which confirms if it's desktop-specific.

 

✔️ If my message helped solve your issue, please mark it as Resolved!

👍 If it was helpful, consider giving it a Kudos!