Azure Maps visuals are not enabled

[pjuvalainen]

Hello

I'm encountering an issue where the Azure Map visual throws the following error:

"Azure Map and filled map visuals are not enabled for your org. Contact your tenant admin to fix this."

Here’s what I’ve already done:

• Enabled "Use Azure Maps visual" and "Map and filled map visuals" in the Tenant settings.
• Verified that "Map and Filled Map Visuals" is enabled in Power BI Desktop > Options > Security.
• Re-enabled the settings in both the tenant and Desktop.
• Logged out and back into Power BI Desktop.

Despite these steps, the error persists.  Does anyone have suggestions on what else I should check?

Thanks in advance!

[v-priyankata]

Hi @pjuvalainen 

May I ask if you have resolved this issue? @burakkaragoz thanks for your inputs, @pjuvalainen  please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.

Thank you.

[v-priyankata]

Hi @pjuvalainen 

I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. we’ll be happy to assist.

[v-priyankata]

Hi @pjuvalainen 

Hope everything’s going smoothly on your end. We haven’t heard back from you, so I wanted to check if the issue got sorted. If yes, marking the solution would be awesome for others who might run into the same thing.

[burakkaragoz · Accepted solution]

Hi @pjuvalainen ,

You’ve already checked most of the important settings for enabling Azure Maps visuals in Power BI. Here are a few more things you can try to resolve the issue:

1. Confirm Tenant-Level Settings:
   Make sure you are a Power BI Service Admin or have tenant admin privileges. Sometimes, only admins can change these settings, and changes might take some time to propagate.

2. Check for Conditional Access or Security Policies:
   Sometimes, your organization may have Conditional Access or security policies set in Azure AD or Microsoft 365 admin center that can block certain visuals or external services. Ask your IT admin to review any such policies.

3. Verify Network Requirements:
   Azure Maps requires certain endpoints to be accessible. Ensure that your network/firewall/proxy is not blocking access to Azure Maps services. Here’s the official list of required endpoints:
   https://learn.microsoft.com/en-us/power-bi/visuals/azure-maps-visual#required-urls

4. Browser or App Version:
   If you’re using Power BI Desktop, make sure you’re on the latest version. If you’re in the Service, try a different browser or clear your browser cache.

5. Session Propagation:
   After changing tenant settings, sometimes it’s necessary to fully close and restart Power BI Desktop and even sign out and back in to the Power BI service.

6. Check for Feature Rollouts:
   In some cases, Azure Maps visuals may be in preview or rolling out gradually. Check Microsoft’s Power BI release notes to make sure the feature is fully available in your region/tenant.

If you’ve tried all the above and it’s still not working, I recommend contacting your Microsoft 365/Power BI admin to double-check all tenant policies, or opening a support ticket with Microsoft for more advanced troubleshooting.

Let me know if any of these steps help or if you need more details on any point!
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