Forum Discussion
Auto refresh not eligible. Support required
Either you havent set up the credential or a gateway connection to the data source. Thats why it is still greyed-out. Theres also a possibility that your data source cant be set up with an auto refresh. What is your data source type?
Have a look at this doc to set up credential or if needed,a gateway.
https://learn.microsoft.com/en-us/power-bi/connect-data/refresh-scheduled-refresh
It;s showing that my data gateway (personal mode) is offline or couldn't be reached so I cant even do a manual refresh. I'm getting data from a connector through snowflake. Can you help? Thank you
Have a look at the section on scheduling refresh with snowflake connector in this article. I hope it helps.
https://medium.com/helpshift-engineering/breaking-the-ice-integrating-snowflake-with-power-bi-44bfafa9b05e
As mentioned by Shivu-2000 , you will need to own the semantic model to be able to set it up.
If you scroll up in the setting, you should see "configured by":I own it. I has my email. But further down on the gataway has my office desktop and now im on my work laptop. Could that be the issue? Can I only set up auto refresh or even do a manual refresh from the device in which I created the report?