Auto refresh not eligible. Support required

[VDS9]

Hi, I cant access the refresh section. Can someone advise. Thank you. 

[Tutu_in_YYC]

Either you havent set up the credential or a gateway connection to the data source. Thats why it is still greyed-out. Theres also a possibility that your data source cant be set up with an auto refresh. What is your data source type?

Have a look at this doc to set up credential or if needed,a gateway.
https://learn.microsoft.com/en-us/power-bi/connect-data/refresh-scheduled-refresh

[VDS9]

It;s showing that my data gateway (personal mode) is offline or couldn't be reached so I cant even do a manual refresh. I'm getting data from a connector through snowflake. Can you help? Thank you

[Tutu_in_YYC]

Have a look at the section on scheduling refresh with snowflake connector in this article. I hope it helps.

https://medium.com/helpshift-engineering/breaking-the-ice-integrating-snowflake-with-power-bi-44bfaf...

As mentioned by @Shivu-2000 , you will need to own the semantic model to be able to set it up.

If you scroll up in the setting, you should see "configured by":

[VDS9]

I own it. I has my email. But further down on the gataway has my office desktop and now im on my work laptop. Could that be the issue? Can I only set up auto refresh or even do a manual refresh from the device in which I created the report?

[Shivu-2000]

Hi @VDS9

You may not be able to see the refresh section because you are not the owner of the semantic model.

To gain access and enable auto-refresh, you will need to take ownership of the semantic model. Once you assume ownership, you will have the necessary permissions to configure auto-refresh settings

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Happy to help!

[VDS9]

How can I check if im the owner of the semantic model? If not, how can I take ownership? its showing that my data gateway (personal mode) is offline or couldn't be reached so I cant even do a manual refresh. Can you help? Thank you