Access Error

[ReneeO]

Hello!  We have a user that is unable to access a dashboard.  She was granted PowerBI permissions to read the dataset, 2) the user has a Pro license, 3) Accepted user request to access the Dashboard the first time the user tried to open the dashboard.

When she tries to open the dashboard, she gets several different screens telling her to request access, but that is as far as she can get and we aren't sure what else needs to be done.  The dashboards have been published to Sharepoint and she still can't open them.  Any ideas?  Any help would be greatly appreciated!

Thank you!

[Seth_C_Bauer · Accepted solution]

@ReneeO Ideas:

1) Log in with her and ensure the Pro license is applied

2 Make sure she is using the same account you shared with.

3) Stop sharing, and re-share

Open a support ticket... Sometimes there are odd use cases that require a fix from support.

[ReneeO]

Thank you!  That worked!!