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ReneeO
New Member

Access Error

‎07-23-2019 06:38 AM

Hello!  We have a user that is unable to access a dashboard.  She was granted PowerBI permissions to read the dataset, 2) the user has a Pro license, 3) Accepted user request to access the Dashboard the first time the user tried to open the dashboard.

When she tries to open the dashboard, she gets several different screens telling her to request access, but that is as far as she can get and we aren't sure what else needs to be done.  The dashboards have been published to Sharepoint and she still can't open them.  Any ideas?  Any help would be greatly appreciated!

Thank you!

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Anonymous
Not applicable

‎07-23-2019 06:45 AM

@ReneeO Ideas:

1) Log in with her and ensure the Pro license is applied

2 Make sure she is using the same account you shared with.

3) Stop sharing, and re-share

 

Open a support ticket... Sometimes there are odd use cases that require a fix from support.

 

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Anonymous
Not applicable

‎07-23-2019 06:45 AM

@ReneeO Ideas:

1) Log in with her and ensure the Pro license is applied

2 Make sure she is using the same account you shared with.

3) Stop sharing, and re-share

 

Open a support ticket... Sometimes there are odd use cases that require a fix from support.

 

Message 2 of 3
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ReneeO
New Member
In response to Anonymous

‎07-25-2019 11:40 AM

Thank you!  That worked!!

Message 3 of 3
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