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Connections not showing for external user
Hi!
I am working for a customer in their tenant. I log in to their tenant as an external user. Which is kind of a mess to get to the right the tenant sometimes.
Normally I would make everything in a notebook, but I need to make use of an onpremise data gateway so I chose to use a Data Pipeline.
The account that owns the onpremise data gateway has made a connection to SQL server database and shared it with my account. And I can see the connection in the Manage connections and gateways page from the Settings menu. So far so good.
When I try to create a copy activity I cannot choose the connection. All the connections listed are the ones from my own tenant. I know I have the connections as previously stated. How can I solve this?
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Hi @v-kongfanf-msft ,
Thank you for replying. I tried all those. Sometimes they do work. Sometimes it works just by clicking the refresh button.
I also tried using a different browser, even using a different computer.
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Hi @cdj ,
Problems are usually caused by insufficient privileges or incorrect tenant switching. Resolve the problem by following these steps:
- Force log out and log back in to the customer tenant.
- Check the connection and gateway sharing permissions.
- Manually enter a connection name or use a service principal.
- Assign the necessary Azure roles.
Best Regards,
Adamk Kong
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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