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BeeTee
Frequent Visitor

Count of Groups with Average Score Above 6, Possibly GROUPBY Average

I have a table that has Group, Sales Person, Service Score. I am trying to find a way to calculate the average Service Score by Group and then Count the number of Groups that have an Average Service Score above 6. I have tried to figure out a way to use SUMMARIZE or GROUPBY to make this happen but those functions are new to me and I can't seem to get them to work. Below is an example of the table.

 

Group Employee ID  Service Score
Group A  0015
Group B  00210
Group C  0037
Group A  0043
Group C  0056

 

I know I can make a table that shows the average score by group but what I need is the count of Groups with an average score over 6 because my end metric is Percentage of Groups with an average Service Score above 6. 

 

In this example Group A average score = 4, Group B average score = 10, and Group C average score = 6.5 so

Count of Groups with average score above 6 = 2 and percentage of Groups with average scores above 6 = 67% (2/3)

1 ACCEPTED SOLUTION
daXtreme
Solution Sage
Solution Sage

daXtreme_0-1660263918753.pngdaXtreme_1-1660263987173.png

DEFINE 

MEASURE 'Service Scores'[Total Score] = 
    SUM( 'Service Scores'[Service Score] )

MEASURE 'Service Scores'[Average Score by Group] = 
AVERAGEX(
    DISTINCT( 'Service Scores'[Group] ),
    CALCULATE( 
        AVERAGE( 'Service Scores'[Service Score] ),
        REMOVEFILTERS('Service Scores'[ Employee ID] )
    )
)

MEASURE 'Service Scores'[Average Score > 6] =
    [Average Score by Group] > 6

MEASURE 'Service Scores'[# Groups with Avg Score > 6] = 
SUMX(
    DISTINCT('Service Scores'[Group] ),
    IF( [Average Score > 6], 1 )
)

View solution in original post

3 REPLIES 3
BeeTee
Frequent Visitor

 

Thanks for your response but I am getting the error "To use special characters in a measure, enclose the entire name in brackets and add a ] to any closing brackets in the name."

 

Below is what I typed in:

 

DEFINE
    MEASURE 'Customer Responses_2022'[TotalScore] = 
        SUM('Customer Responses_2022'[Score])

    MEASURE 'Customer Responses_2022'[AvgScore by Group] = 
        AVERAGEX(
            DISTINCT('Customer Responses_2022'[Group ID]),
                CALCULATE(
                    AVERAGE('Customer Responses_2022'[Score]),
                    REMOVEFILTERS('Customer Responses_2022'[Employee ID])
                )
        )
    MEASURE 'Customer Responses_2022'[AvgScore 6 or Above] = 
        [AvgScore by Group] >=6
                        
    MEASURE 'Customer Responses_2022'[Count of Groups 6 or Above] = 
        SUMX(
            DISTINCT('Customer Responses_2022'[Group ID]),
            IF([AvgScore 6 or Above],1)
        )

 

 

 

 

Hi @BeeTee 

 

If your soft says "To use special characters in a measure, enclose the entire name in brackets and add a ] to any closing brackets in the name.", then you should revise your code and look for such unusual characters (remember that some chars are non-printable). The code I gave you works on my station perfectly. I can't help you any more than that since I don't have access to your project. You've got to figure it out by yourself.

 

Sorry 😞

daXtreme
Solution Sage
Solution Sage

daXtreme_0-1660263918753.pngdaXtreme_1-1660263987173.png

DEFINE 

MEASURE 'Service Scores'[Total Score] = 
    SUM( 'Service Scores'[Service Score] )

MEASURE 'Service Scores'[Average Score by Group] = 
AVERAGEX(
    DISTINCT( 'Service Scores'[Group] ),
    CALCULATE( 
        AVERAGE( 'Service Scores'[Service Score] ),
        REMOVEFILTERS('Service Scores'[ Employee ID] )
    )
)

MEASURE 'Service Scores'[Average Score > 6] =
    [Average Score by Group] > 6

MEASURE 'Service Scores'[# Groups with Avg Score > 6] = 
SUMX(
    DISTINCT('Service Scores'[Group] ),
    IF( [Average Score > 6], 1 )
)

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