When I publish a report using custom visuals on Power BI Report Server, these visuals are shown as an 404 error when I navigate using Android or iOS PowerBI App. If I navigate using the web portal, all runs normally. Is anyone having the same issue?

You might need to uninstall and install the Power BI mobile app in order to force the clearing of the local cache. Please try and let us know

Problem with a custom visuals in mobile App | Microsoft Fabric Community

mgmeyer
Power BI Team
9 years ago
Unfortunately there was a bug in the GA release that prevents custom visuals from working in the Mobile apps in some cases, we are working on a fix and it should be released shortly. Apologies for the inconvenience.
Anonymous
Not applicable
9 years ago
We just pushed a new update with fix for this issue: https://aka.ms/pbireportserver

Please try and see if this solves your problem.
- muchinski
  Resolver II
  9 years ago
  Hello,
  
  Thank you for the quick replying!
  
  I updated to the last version (server and desktop) and created another sample report using three different custom visuals:
  - Chord
  - Heatmap
  - Dual KPI
  
  Results on Mobile:
  Only Dual KPI custom worked
  - jtarquino
    Microsoft Employee
    9 years ago
    You might need to uninstall and install the Power BI mobile app in order to force the clearing of the local cache.
    
    Please try and let us know
Anonymous
Not applicable
4 years ago
We have the same problem with windows app: none of the visuals that are not standard PowerBI are working...