Forum Discussion

muchinski's avatar
muchinski
Icon for Resolver II rankResolver II
9 years ago
Solved

Problem with a custom visuals in mobile App

When I publish a report using custom visuals on Power BI Report Server, these visuals are shown as an 404 error when I navigate using Android or iOS PowerBI App. If I navigate using the web portal, a...
404
Custom Visuals
Mobile
  • jtarquino's avatar
    jtarquino
    9 years ago

    You might need to uninstall and install the Power BI mobile app in order to force the clearing of the local cache.

     

    Please try and let us know

Anonymous's avatar
Anonymous
Not applicable
9 years ago

We just pushed a new update with fix for this issue: https://aka.ms/pbireportserver

 

Please try and see if this solves your problem.

  • muchinski's avatar
    muchinski
    Icon for Resolver II rankResolver II
    9 years ago

    Hello,

     

    Thank you for the quick replying! 

     

    I updated to the last version (server and desktop) and created another sample report using three different custom visuals:
    - Chord 
    - Heatmap

    - Dual KPI

    Results on Mobile:
    Only Dual KPI custom worked

     

     

    • jtarquino's avatar
      jtarquino
      Icon for Microsoft Employee rankMicrosoft Employee
      9 years ago

      You might need to uninstall and install the Power BI mobile app in order to force the clearing of the local cache.

       

      Please try and let us know

      • muchinski's avatar
        muchinski
        Icon for Resolver II rankResolver II
        9 years ago

        Hello,

         

        Reinstalling the app worked perfectly both Android and iOS devices. 

        Just for documentation, the app was installed for the first time on May/2017 on both devices of my company and it was updated to the last version.

         

        Thank you!