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mjbernier's avatar
mjbernier
Icon for Helper II rankHelper II
1 day ago
Solved

PBIRS September 2026 update error - Attempted to read or write protected memory

Trying to update a PBIRS installation from January 2026 to September 2026 and getting an error during the update. The setup log contains the following message:

Something went wrong, please find details in setup logs.CallStack:

Unhandled Exception: System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

at System.Management.IWbemServices.DeleteInstance_(String strObjectPath, Int32 lFlags, IWbemContext pCtx, IntPtr ppCallResult)

at System.Management.ManagementObject.Delete(DeleteOptions options)

at Microsoft.BIServer.SetupUtils.WmiUtil.RemoveWmiRegistration(String instanceName)

at Microsoft.BIServer.Setup.SetupPrepareStep.Install()

at SetupEngine.Install()

at SetupEngine.Execute()

at Microsoft.BIServer.Setup.Setup.Main(String cmdLine)

This is occurring on more than one server. Any clues?

2 Replies

  • Hi mjbernier​ 

    Did you shut down PBIRS services before installing the new version? 

    • mjbernier's avatar
      mjbernier
      Icon for Helper II rankHelper II

      No. We've never had to stop the service on the server before installing an update... and we've been using PBIRS since 2019.

      I rebooted one of the servers and ran the installer again - this time it wanted to repair the instance. I let it finish and now it's working. I guess we get to add that step to our upgrade process now...