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mjbernier's avatar
mjbernier
Icon for Helper II rankHelper II
1 day ago
Solved

PBIRS September 2026 update error - Attempted to read or write protected memory

Trying to update a PBIRS installation from January 2026 to September 2026 and getting an error during the update. The setup log contains the following message: Something went wrong, please find deta...
Memory
PBIRS
PBIRS Server
September 2026
update
  • tayloramy's avatar
    tayloramy
    1 day ago

    Hi mjbernier​ 

    Did you shut down PBIRS services before installing the new version? 

tayloramy's avatar
tayloramy
Icon for Super User rankSuper User
1 day ago

Hi mjbernier​ 

Did you shut down PBIRS services before installing the new version? 

mjbernier's avatar
mjbernier
Icon for Helper II rankHelper II
1 day ago

No. We've never had to stop the service on the server before installing an update... and we've been using PBIRS since 2019.

I rebooted one of the servers and ran the installer again - this time it wanted to repair the instance. I let it finish and now it's working. I guess we get to add that step to our upgrade process now...