gateway issue - cluster setup

Hello,

For a long time, our Power BI gateway server has run without any issues. We recently added a second server to run in parallel with it. Installation was straightforward, and the new server is now part of the gateway cluster alongside the existing one.

During testing, we found that the new server cannot access Microsoft SharePoint locations and returns a timeout error. The only notable difference between the two servers is that the new one is hosted in a different data center. Network tests confirm that the server can reach SharePoint without any problems at the network level.

Thanks in advance for your feedback. You can find the error message as follows: 

Error codeDMTS_GatewayIsDisabled, DM_GWPipeline_Gateway_MashupDataAccessError

Connection errorUnknown error

Cluster URIhttps://api.powerbi.com

Session IDfd08afc6-2ed7-41e3-b713-3fe23d79f9e3

Request ID16a0a7d4-aa10-4818-b2cc-af1cc11fe871

TimeMon Sep 28 2026 11:40:16 GMT+0200 (Central European Summer Time)

Enterprise Data GatewayGateway is disabled --> this is the old server, which we disabled to test the new one

DataGateway3243Received error payload from gateway service with ID 739060: The mashup query execution timed out.