Export Data not working for some users - no file produced

Thanks collinq -

I think I've discovered the variable causing the issue but I'm still not sure why its acting the way it is.  It has to do with the path the user is taking to get to the dashboard.  I have a dashboard that provides a summary view of data embedded in a website - because you cannot download underlying data from an embedded dashboard, I added a link to the dashboard (using a button) that takes the user to a "detail view" on the PBI service.

When a user accesses the "detail view" dashboard on the PBI service by linking from the embedded dashboard they are unable to download the underlying data (even I'm unable to download as the dashboard owner).  If I take the exact same URL and paste it directly into my browser, there are no issues downloading.  I created a hyperlink to the “detail view” dashboard from QuickBase just to try a different application and there were no issues downloading.  Same with a hyperlink from SharePoint.  This issue seems to only occur if I access that detail view using the hyperlink in the embedded dashboard.  Any other way I access the “detail view” dashboard I don’t have that download issue.