Forum Discussion

Alex_Koch's avatar
Alex_Koch
Frequent Visitor
10 months ago
Solved

Custom Visual - Export to PDF not working in PBI Desktop

Hi,

some of my custom visuals appear empty in PDF exports from Power BI Desktop (release Sept 2025). Used to work before, e.g. April 2025 release. Exports from Service still look good.

Does anyone have an idea what has changed in the way exports are being handled now and what needs to be done to make it work again?

Copilot gave me some hints but I'm afraid it is just halluzinating: Asynchronous functions should not be used. There is a new viewMode "Export" (7) which can be used to determine if the visual is being exported?
It still doesn't work. Any ideas?
Kind regards,
Alex

Need Help
  • Alex_Koch's avatar
    Alex_Koch
    9 months ago

    I have tested and can confirm that the issue has been fixed.

8 Replies

  • dm-p's avatar
    dm-p
    Super User
    10 months ago

    Hi Alex_Koch,

     

    It's not happening for me, and I can still export as normal, but I'm having some users report this. I've contacted the support team, but I'd recommend you report this as well - [email protected].

     

    Regards,

     

    Daniel

  • Alex_Koch's avatar
    Alex_Koch
    Frequent Visitor
    10 months ago

    Hi dm-p ,

    Thanks for your message. Support confirmed that it's a known issue on their side and they are working on it.

    Regards,

    Alex

    • v-hjannapu's avatar
      v-hjannapu
      Community Support
      10 months ago

      Hi Alex_Koch,
      Thanks for the update,  Good to know the team is already working on this issue. Please share any updates here so that other community members can also find it easily if they face the same issue.

      Regards,
      Community Support Team.

      • v-hjannapu's avatar
        v-hjannapu
        Community Support
        10 months ago

        Hi Alex_Koch,
        If you get any update Please share here so that other community members can also find it easily if they face the same issue.

        Regards,
        Community Support Team.

  • Anonymous's avatar
    Anonymous
    Not applicable
    10 months ago

    Thanks for the update, Alex_Koch. I'm also facing this problem. Good to know a fix is in progress.