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MTTony's avatar
MTTony
Frequent Visitor
3 years ago

Export Data not working for some users - no file produced

I have a simple dashboard published to the PBI Service. I have a handful of users that, when they attempt to download data using the "Export Data" function the "Successful export" message is displaye...
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collinq's avatar
collinq
Icon for Super User rankSuper User
3 years ago

Hey MTTony ,

 

This might sound odd, but I had a person that would get a message like that but the browser has a setting that didn't let it download from "other domains" and I saw one time where the browser was set to 'exclude downloads from everything but these types' and didn't give an error message.  Since the one person CAN do it in one browser but not the other I am thinking it is the browser settings.  One other stray thought - do they have their default "download location" set to something other than "Downloads" ?

  • MTTony's avatar
    MTTony
    Frequent Visitor
    3 years ago

    Thanks collinq -

     

    I think I've discovered the variable causing the issue but I'm still not sure why its acting the way it is.  It has to do with the path the user is taking to get to the dashboard.  I have a dashboard that provides a summary view of data embedded in a website - because you cannot download underlying data from an embedded dashboard, I added a link to the dashboard (using a button) that takes the user to a "detail view" on the PBI service.

     

    When a user accesses the "detail view" dashboard on the PBI service by linking from the embedded dashboard they are unable to download the underlying data (even I'm unable to download as the dashboard owner).  If I take the exact same URL and paste it directly into my browser, there are no issues downloading.  I created a hyperlink to the “detail view” dashboard from QuickBase just to try a different application and there were no issues downloading.  Same with a hyperlink from SharePoint.  This issue seems to only occur if I access that detail view using the hyperlink in the embedded dashboard.  Any other way I access the “detail view” dashboard I don’t have that download issue.