the gateway has been explicitly cancelled by user or timeout

[xenbi]

Hi ,

   For me yesterday onwards the refresh getting failed . i am getting the "gateway has been explicitly cancelled by user or timeout" error. So i tried to install new gateway but the new one i am not able to install it. Please any one help me to refresh my data .

Thanks

[v-qiuyu-msft · Accepted solution]

Hi @xenbi,

Which kind of gateway did you configure the dataset to use, on-premise data gateway or on-premise data gateway (personal mode)? 

It's a known issue that we are not able to install data gateway, in your scenario, please try the workaround recommended here to install the new gateway version:

After install the new gateway, please refresh again to see if the issue persists. 

Best Regards,
Qiuyun Yu 

[v-qiuyu-msft · Accepted solution]

Hi @xenbi,

After you install the latest version of on-premise data gateway (personal mode), are you able refresh the dataset successfully? 

Best Regards,
Qiuyun Yu 

[v-qiuyu-msft]

Hi @xenbi, Glad to hear the issue is resolved now. 🙂 I will close this thread. Best Regards, Qiuyun Yu

[xenbi · Accepted solution]

Hi @v-qiuyu-msft,

     Yes , I have installed lastest version of  on-premise data gateway (personal mode).Now data gets refreshed successfully .Thanks for your Support

 Thanks

[v-qiuyu-msft · Accepted solution]

Hi @xenbi,

After you install the latest version of on-premise data gateway (personal mode), are you able refresh the dataset successfully? 

Best Regards,
Qiuyun Yu 

[xenbi]

Hi @v-qiuyu-msft

Thanks for your reply. I will try now to install the new version.

I am using on-premise data gateway (personal mode).

Thanks

[v-qiuyu-msft · Accepted solution]

Hi @xenbi,

Which kind of gateway did you configure the dataset to use, on-premise data gateway or on-premise data gateway (personal mode)? 

It's a known issue that we are not able to install data gateway, in your scenario, please try the workaround recommended here to install the new gateway version:

After install the new gateway, please refresh again to see if the issue persists. 

Best Regards,
Qiuyun Yu