refresh fail no error message

PatrickNord · ‎06-20-2018

I have been refreshing my dataset (simply an excel file) for a number of weeks, without an issue, using the personal gateway. I tried to do it today, and it hung (spinning) for about half an hour, then failed. When I try to access the warning message, it has no information (the warning icon cannot be clicked), and the refresh history shows the last refresh (that failed) as still in progress. If I click refresh again, it fails and does not give any information in the warning icon.

Thoughts?

v-shex-msft · ‎06-21-2018

Hi @PatrickNord,

Please provide more detail information to help use clarify your scenario:

Troubleshooting the On-premises data gateway

Spoiler

Tools for troubleshooting

Collecting logs from the gateway configurator

There are several logs you can collect for the gateway, and you should always start with the logs. The simplest way to collect logs after installing the gateway is through the user interface. In the On-premises data gateway user interface, select Diagnostics and then select the Export logs link near the bottom of the page, as shown in the following image.

On-prem-data-gateway-UI-logs

Installer logs

%localappdata%\Temp\On-premises_data_gateway_*.log

Configuration logs

%localappdata%\Microsoft\On-premises Data Gateway\GatewayConfigurator*.log

On-premises data gateway service logs

C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway\Gateway*.log

Event Logs

The On-premises data gateway service event logs are present under Application and Services Logs.

On-prem-data-gateway-event-logs

Fiddler Trace

Fiddler is a free tool from Telerik that monitors HTTP traffic. You can see the back and forth with the Power BI service from the client machine. This may show errors and other related information.

Refresh History

When using the gateway for scheduled refresh, Refresh History can help you see what errors have occurred, as well as provide useful data if you should need to create a support request. You can view both scheduled, as well as on demand, refreshes. Here is how you can get to the Refresh History.

In the Power BI navigation pane, in Datasets, select a dataset > Open Menu > Schedule Refresh.
In Settings for... > Schedule Refresh, select Refresh History.

Tools for troubleshooting Collecting logs from the gateway configurator There are several logs you can collect for the gateway, and you should always start with the logs. The simplest way to collect logs after installing the gateway is through the user interface. In the On-premises data gateway user interface, select Diagnostics and then select the Export logs link near the bottom of the page, as shown in the following image. Installer logs Copy %localappdata%\Temp\On-premises_data_gateway_*.log Configuration logs Copy %localappdata%\Microsoft\On-premises Data Gateway\GatewayConfigurator*.log On-premises data gateway service logs Copy C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway\Gateway*.log Event Logs The On-premises data gateway service event logs are present under Application and Services Logs. Fiddler Trace Fiddler is a free tool from Telerik that monitors HTTP traffic. You can see the back and forth with the Power BI service from the client machine. This may show errors and other related information. Refresh History When using the gateway for scheduled refresh, Refresh History can help you see what errors have occurred, as well as provide useful data if you should need to create a support request. You can view both scheduled, as well as on demand, refreshes. Here is how you can get to the Refresh History. In the Power BI navigation pane, in Datasets, select a dataset > Open Menu > Schedule Refresh. In Settings for... > Schedule Refresh, select Refresh History.

Regards,
Xiaoxin Sheng

Community Support Team _ Xiaoxin
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