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josephstepic
Regular Visitor

"Unable to connect to data source" breaks random visuals in the report

Hi, I have a report with an underlying dataset that connects via a gateway to Google BigQuery, and connects to one table that is in Azure Databricks. I have verified the connections several times, but when I look at the report, it gives me this error:

Unable to connect to the data source e4e7bfbf-8eb1-4116-9d38-5ba6b08195aa. Either the data source is inaccessible, a connection timeout occurred, or the data source credentials are invalid. Please verify the data source configuration on the dataset settings page and contact a data source administrator to troubleshoot this issue.

 

This comes with seemingly random visuals on the report breaking, displaying a X symbol with "See details". Some of the visuals will also break when certain values in slicers are selected, but otherwise appear fine. One of the visuals only broke when I tried to apply a top N filter on it. Another time, all the visuals broke when I tried to add a Date slicer based on one of the columns in the table.

 

The 'e4e7bfbf-8eb1-4116-9d38-5ba6b08195aa' happens to be the ID of my dataset that appears in the URL when I modify the settings. Because I've validated the data source credentials several times, I don't think it's a problem with those, but otherwise I'm at a loss. I really need this issue solved soon so I want to know if I can do something to fix it or I need to contact my Gateway administrator for help. Also, this problem does not occur in the same report on PowerBI desktop.

2 REPLIES 2
nzhou
New Member

I also have this problem. Anyone can offer direction? 

GilbertQ
Super User
Super User

Hi @josephstepic 

 

I would have a look at your gateway as it appears that is where the issue could be?





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