powerbi data source error using JIRA powerBI connector

[AgileWorld]

I am getting the following error while refreshing data using JIRA powerbi connector :

Data source error: {"error":{"code":"DM_GWPipeline_Gateway_RuntimeCheckFailedError","pbi.error":{"code":"DM_GWPipeline_Gateway_RuntimeCheckFailedError","parameters":{},"details":[]}}} Table: Issues.
Cluster URI: WABI-US-EAST2-redirect.analysis.windows.net
Activity ID: a9e5e2de-6376-b6b8-7dd4-cd8a6fb6398e
Request ID: 0bd64d6b-9650-782e-e0c3-d63791d38605
Time: 2025-07-21 15:13:13Z

[v-pgoloju · Accepted solution]

Hi @AgileWorld,

Thank you for reaching out to the Microsoft Fabric Forum Community. Thanks to @Poojara_D12  and @GilbertQ  for Prompt and helpful responses.

You don’t need to install any ODBC drivers if you’re using the JIRA connector with OData in Power BI. OData and ODBC are completely different, and your setup doesn’t rely on ODBC at all.

If your JIRA is cloud-based, you usually don’t need to use a gateway. Just go to the Power BI Service, find your dataset, and update the data source credentials. Most of the time, it works with Basic or Anonymous authentication. Also, make sure the privacy level for the data source is set to Public to avoid permission issues.

However, if your JIRA is hosted on-premises (inside your company’s network), then you do need a data gateway. This gateway must be installed on a machine that can access your JIRA server. Make sure the gateway is up and running, and then go to the Gateway settings in Power BI Service and add the JIRA OData URL as a data source. Below documentations may help in resolving the issue.

https://learn.microsoft.com/en-us/power-bi/connect-data/service-gateway-onprem-tshoot

https://learn.microsoft.com/en-us/power-query/connectors/odata-feed

https://learn.microsoft.com/en-us/data-integration/gateway/service-gateway-install

Best regards,
Prasanna Kumar

[v-pgoloju · Accepted solution]

Hi @AgileWorld,

Just following up to see if the responses provided by community members were helpful in addressing the issue.

If one of the responses helped resolve your query, please consider marking it as the Accepted Solution. Feel free to reach out if you need any further clarification or assistance.

Best regards,
Prasanna Kumar

[v-pgoloju]

Hi @AgileWorld,

Just following up to see if the solution provided was helpful in resolving your issue. Please feel free to let us know if you need any further assistance.

Best regards,

Prasanna Kumar

[HarishKM]

@AgileWorld hey,

The error you're seeing usually indicates an issue with the gateway setup in Power BI service. Ensure that your on-premises data gateway is correctly configured and running, as cloud-to-cloud data sources sometimes still require a gateway for JIRA. Verify that permissions and authentication settings for the JIRA connector are correctly set up in the Power BI service

Thanks

Harish KM

If these steps help resolve your issue, your acknowledgment would be greatly appreciated.

Thanks

Harish KM

If these steps help resolve your issue, your acknowledgment would be greatly appreciated.

[v-pgoloju]

Hi @AgileWorld,

Just following up to see if the responses provided by community members were helpful in addressing the issue.

If one of the responses helped resolve your query, please consider marking it as the Accepted Solution. Feel free to reach out if you need any further clarification or assistance.

Best regards,
Prasanna Kumar

[v-pgoloju · Accepted solution]

Hi @AgileWorld,

Thank you for reaching out to the Microsoft Fabric Forum Community. Thanks to @Poojara_D12  and @GilbertQ  for Prompt and helpful responses.

You don’t need to install any ODBC drivers if you’re using the JIRA connector with OData in Power BI. OData and ODBC are completely different, and your setup doesn’t rely on ODBC at all.

If your JIRA is cloud-based, you usually don’t need to use a gateway. Just go to the Power BI Service, find your dataset, and update the data source credentials. Most of the time, it works with Basic or Anonymous authentication. Also, make sure the privacy level for the data source is set to Public to avoid permission issues.

However, if your JIRA is hosted on-premises (inside your company’s network), then you do need a data gateway. This gateway must be installed on a machine that can access your JIRA server. Make sure the gateway is up and running, and then go to the Gateway settings in Power BI Service and add the JIRA OData URL as a data source. Below documentations may help in resolving the issue.

https://learn.microsoft.com/en-us/power-bi/connect-data/service-gateway-onprem-tshoot

https://learn.microsoft.com/en-us/power-query/connectors/odata-feed

https://learn.microsoft.com/en-us/data-integration/gateway/service-gateway-install

Best regards,
Prasanna Kumar

[Poojara_D12]

Hi @AgileWorld 

The error you're encountering — "DM_GWPipeline_Gateway_RuntimeCheckFailedError" — during a refresh using the JIRA Power BI connector typically indicates that the Power BI service is unable to access the data source because of a missing or misconfigured gateway, or the data source settings do not align with how the connector is configured in Power BI. This issue often occurs when you're using a custom connector (like for JIRA) and have published the report to the Power BI Service, but the required on-premises data gateway is either not installed, not configured properly, or not recognized as compatible with the data source.

To resolve this:

1. Ensure the gateway is installed and running on a machine with access to JIRA.

2. In the Power BI Service, go to the dataset settings, check under “Gateway Connection,” and confirm that the correct gateway cluster is selected and online.

3. Verify that the data source is added to the gateway with the exact same connection parameters (URL, authentication method, etc.) as in Power BI Desktop.

4. If you're using a custom connector (.mez file) for JIRA, ensure it is deployed properly in the gateway’s custom connectors folder and that “Allow user extensions” is enabled in the gateway config.

Also, ensure your connector version matches the environment setup (e.g., OAuth authentication compatibility), and check for logs in the gateway log files if deeper debugging is needed. If none of this works, it's helpful to test the connector locally and also review any service limitations with JIRA APIs or throttling that may be causing the runtime to fail during scheduled refresh.

[GilbertQ]

Hi @AgileWorld 

Can you make sure that you have got the correct ODBC drivers installed on your Power BI gateway?

[AgileWorld]

Hi ,I am using OData connection for Jira powerBI connector not ODBC , Still I need to install ODBC drivers? any link or documents to help me with configuration ?