Users outside organization cannot access dashboard

[Anonymous]

I am trying to share a dashboard with users outside our organization. For some dashboards, the users have no problem accessing them when shared through the Power BI service. For others, however, the users receive a message that they do not have access to the dashboard, even though the dashboard was shared with them. 

I checked and made sure that Row-Level Security is not enabled on the dataset.

Has anyone else experienced this behavior, and if so, how did it get solved?

[Anonymous · Accepted solution]

Hi @Anonymous,

Could you please describe more details about these problem dashboard? We need to know that if the dashboards are contained in group workspace, and what is the data source of these dashboards and if you set schedule refresh for the involved datasets.

Based on my test, if dashboards contain Power BI pro content, external users will receive the following error message that you mentioned when trying to open the shared dashboard.





Thanks,
Lydia Zhang

[ankitpatira]

@Anonymous make sure when you share with users, email notification is checked and they do receive email saying dashboard has been shared with them. If they get email it should also have a link to the dashboard which should open that. Also you can send them dashboard URL by copying it from your browser and if they don't have access to that dashboard they can request access to it and you will receive email saying access has been requested.