Users dissapearing from app

[Anonymous]

Hi,

I am running into an issue when adding a user to an apps permissions. I type in the users email, the user appears, and I add them with no errors (no duplication/invalid email notifications). I then update and publish the app. When I navigate back to the permissions the user I added has dissapeared.

This seems to be an issue only with a few email addresses, as I tested with other emails and it worked fine.

Any idea what the issue could be?

Thanks

[v-easonf-msft]

Hi , @Anonymous 
What are the similar characteristics of these accounts/emails ?
( outside your domain ?  Belong to a certain type of group under office365?  ....)

Whether  it will appear similar error  when you  share reports to these emails  ?

I don't know the specific reason for now.

I  need more information  for a further research.

Best Regards,
Community Support Team _ Eason

[nickyvv · Accepted solution]

Hi @Anonymous, 

in a new (V2) workspace there is a little message beneath the users box saying:

Users and groups with access to this workspce can access this app.

Strange enough this message is not present for an old workspace.

What this actually means is that these users will not be shown in this list. They already can access the app through their other access rights on the workspace.

So could you check if the users that are disappearing have a (Admin, Member, Contributor or Viewer) role in the workspace?

[Anonymous]

Hi @Anonymous

Do they have issues in accessing the app or just the email disappearing?