User Metrics model not Refreshing

[Fabioliveira13]

We are having an issue with our Usage reports,

Since the 17th its not showing any data for our workspaces

any Idea what could it be?

[Anand24]

Hi @Fabioliveira13 ,

There were glitches obersved in User metrics from Wednesday itself.

You can always look for whether this is a known issue from the Microsoft Power BI Support website wherein any major issue or outage is provided. Link

Go the the link and you will see an "Awareness" section where it is clearly stated, "Power BI Customers viewing Classic Usage Metrics reports may see data not reflecting the latest usage. As a workaround customers can upgrade their Workspace to Modern Workspace and access the new version of Usage metrics reports."

Refer below image:

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[Anand24]

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[lbendlin]

This happens occasionally. The refresh for the Usage Metrics has the lowest priority of all.  If you have a Pro license you can raise a ticket with Microsoft. Otherwise just wait.

[lbendlin]

They mention it on the support page

https://powerbi.microsoft.com/en-us/support/