Unable to create connection for the following reason: Invalid connection credentials.

[ksicard2430]

Hello,

I have a Power BI report that I just migrated to a new platform inside Azure. I have gone through and changed the data sources within Power BI desktop and the report refreshes within Power BI desktop without issue. I then created a data gateway on the new platform. I published the report to Power BI service. 

Next I'm trying to configure automatic refreshes. The problem comes from when I go into the refresh settings and add the data connections to the gateway. Using my Windows credentials that are the same for the data gateway/log in to the machine I receive the below error that wont let me add the connection to the gateway within Power BI Service. Even if I bypass the credentials with the checkbox it does not allow refreshes from Power BI service.

Please let me know if anyone can point me in the right direction.

[GilbertQ]

Hi @ksicard2430 

When connecting can you make sure to use the DomainName\username and see if that works?

[ksicard2430]

I used the domain/username and it returned a different error. Why can it not find the folder (which is a mapped drive from a different infrastructure)? The Power BI report on the desktop has no issue connecting to the same mapped drive.

[GilbertQ]

Can you log into the Gateway server and make sure that you can connect to the S:\ location successfully?

[ksicard2430]

I'll add that I just downloaded and installed the personal mode gateway. It's refreshing without issue now. Any ideas on why the standard gateway is having issues?

[ksicard2430]

Yes the S: drive which is mapped from another infrastructure is accessible on the server that I installed the on-premise gateway on.