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harbour_service
Regular Visitor

Since updating on premise gateway, gateway unreachable due to network connectivity prob

Hello, 

 

Updated our on-premise gateway last week to 3000.82.6 (May 2021 (Release 2)) immediately our dataflows failed and our gateway displayed the attached message - "Gateway is configured correctly but is unreachable due to local network connectivity problems". 

 

harbour_service_0-1622814813972.png

 

1 ACCEPTED SOLUTION
harbour_service
Regular Visitor

This issue was resolved by uninstalling, and then reinstalling the personal gateways. Potentially the updates were run off an old/outdated link. 

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3 REPLIES 3
harbour_service
Regular Visitor

This issue was resolved by uninstalling, and then reinstalling the personal gateways. Potentially the updates were run off an old/outdated link. 

harbour_service
Regular Visitor

Thank you @Greg_Deckler... This issue doesn't appear in the trouble shooting or the community posts. I'll post where you suggested. Still hoping that maybe someone else has seen this and knows how to resolve quickly.

Greg_Deckler
Super User
Super User

@harbour_service Have you been through this? Troubleshoot gateways - Power BI | Microsoft Docs

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".


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