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Anke's avatar
Anke
Frequent Visitor
9 years ago
Solved

Shared dashboard locked

I shared my dashboard with a user outside my organisation. The other user gets an email with a link to the dashboard. But the dashboard is locked for the other user. There is a lock next to the dashb...
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  • Anke's avatar
    Anke
    9 years ago

    Hi,

     

    It appears that the recipient has two accounts. One with a free license and one Pro-license. I shared the dashboard with her free license account. So that was the problem! Sharing the dashboard with her  Pro-account was succesfull.

     

    Thank you all for your suggestions.

     

    Kind regards

    Anke

v-ljerr-msft's avatar
v-ljerr-msft
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

Hi Anke,

 

Based on my research, the error above usually occurs when the data source wasn't reachable, or the source may be slow. Have you tried sharing this dashboard to another external user to see if the issue remains?

 

In addition, I would suggest that you also open a ticket on Power BI Support for better assistance on this issue.:smileyhappy:

 

Regards

Anke's avatar
Anke
Frequent Visitor
9 years ago

Hi,

 

It appears that the recipient has two accounts. One with a free license and one Pro-license. I shared the dashboard with her free license account. So that was the problem! Sharing the dashboard with her  Pro-account was succesfull.

 

Thank you all for your suggestions.

 

Kind regards

Anke