Report not displaying refreshed data

[Kirt1965]

Hello all,

I have a report that uses a dataset that imports data from an Excel file.  Frequently I will manually refresh this dataset and find that the report is still displaying the old data.  Sometimes it does.  Sometimes it does not.  I thought it might be that if someone was in the Excel file that would cause the data to not refresh, but I tested this and that isn't the problem.  It seems as though if I close my browser and go back in then the report will show the correct data - I have not thoroughly tested this as yet.  We have premium service, but this particular workspace is not taking advantage of that.

Does anyone know why I am experiencing this behavior and the fix?

Thank you,

Kirt

[Icey]

Hi @Kirt1965 ,

The data in report won't update automatically after refreshing dataset. It is needed to manually refresh the browser or the report and then the data displayed in report will update.

Best Regards,

Icey

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Greg_Deckler]

Sounds like a caching issue. You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[Kirt1965 · Accepted solution]

Thank you for the reply.  I was refreshing the report the same way one would refresh a web page - reload.  That didn't work.  Once I discovered the Refresh button within the actual service, that works.  So I guess it was a non-problem.  Thank you.