Forum Discussion

ptr's avatar
ptr
Frequent Visitor
9 years ago
Solved

Remove Gateway Name

I installed the On-premesis data gateway on a server and ran through the configuration and created a gateway and recovery key. The problem is that I was logged on with my O365 admin account and I meant to create the gateway with my O365 user account. Of course if I now try to create the gateway logged on with the correct account I get the error that a gateway with that name already exists.

 

Because I want to re-use the name again is there a way of removing the named gateway I created using my admin account? I'm assuming the name gets registered in a config file or similar somewhere?

Need Help
  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi ptr,

    In your scenario, you can't change ownership of the gateway. You can use the admin account to sign up a Power BI pro trial account, then use my steps to share the gateway to your user account.

    Alternatively, when you log in the server with user account, create gateway using a different name.

    Thanks,
    Lydia Zhang

7 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    ptr I haven't done this step by step yet, but you should be able to use the recovery key to change the ownership of the existing gateway to the user account you intended.

    • ptr's avatar
      ptr
      Frequent Visitor
      9 years ago

      Where would I carry out the process to change the ownership? I've started the gateway application on the server it was installed but cannot see any options to perform actions with it.

      • Anonymous's avatar
        Anonymous
        Not applicable
        9 years ago

        Hi ptr,

        In your scenario, you can't change ownership of the gateway. You can use the admin account to sign up a Power BI pro trial account, then use my steps to share the gateway to your user account.

        Alternatively, when you log in the server with user account, create gateway using a different name.

        Thanks,
        Lydia Zhang

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Hi ptr,

    If you want to use the existing gateway with a different account, why not sharing it to your O365 user account? On the Administrators tab in the following screenshot, for the gateway, add the O365 user account so that the account can administer the gateway.



    Thanks,
    Lydia Zhang

  • ptr's avatar
    ptr
    Frequent Visitor
    9 years ago

    Thanks for your suggestions.

     

    As my admin account doesn't actually have access to Power BI I cannot assign another administrator to share it with hence why I need to kill that gateway name and reuse it.